How Our Custom Request Process Works

At Artisan Wood, we treat each request as a collaborative journey. You submit a description of the wooden piece you envision, along with any reference images or dimensions. Our team reviews the details and contacts you within 24 hours to clarify materials, joinery methods, and finishing options. We then prepare a timeline and cost estimate based on the complexity of the project. This structured approach ensures that every custom piece is built according to your specifications while respecting the natural characteristics of the wood.

Female designer multitasking, sketching and on phone in a creative studio.

What to Include in Your Request

To help us understand your vision, consider including the following in your message: the type of item you need (e.g., furniture, wall art, kitchenware), preferred wood species (walnut, maple, cherry, etc.), approximate dimensions, and any specific design elements like carvings, inlays, or surface finish. You may also mention the intended setting – a home interior, a restaurant dining room, or an outdoor space. The more context you provide, the more accurately we can propose a process that aligns with your expectations. Our goal is to offer a transparent evaluation of feasibility and lead time before any work begins.

Response Timing and Communication

We aim to acknowledge every inquiry within one business day. During our initial conversation, we will walk you through the typical stages of a custom order: design review, material selection, rough carving or assembly, and final finishing. This timeline may vary depending on the project’s scope and our current workload. We keep you informed at each step so you always know where your piece stands. Our focus is on clear, consistent dialogue from the first message to the final delivery.

Start Your Custom Request

Fill out the form below with details about your ideal wooden piece. We typically reply within 24 hours.

Submit Your Request

Start Your Custom Request

Fill out the form below with details about your ideal wooden piece. We typically reply within 24 hours.

🪚 Artisan Wood
Artisan Wood – Crafting custom wooden pieces for your home or restaurant. Contact us to start your project. Serving Canada with handcrafted quality.
355 Burrard Street, Vancouver, British Columbia
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